The Playbook

A playbook is a powerful tool. It captures best practices. It provides a guide for those new to the team and its plays. It expedites learning. It increases the likelihood of success. But much like a defense that encounters an offense that it has never seen before, the playbook can become a document worthy only […]

Generational Management — Part 2

Having identified the various generations in the workplace, their characteristics, and the potential conflicts, how do you manage different generations? Send your managers to class. They need to learn to recognize generational differences and adapt. Facilitate mentoring. Match different aged employees to encourage more cross-generational interaction. Offer different working options. Allow telecommuting and working offsite. […]